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Digital Connect

"I'm convinced that the only thing that kept me going was that I loved what I did." - Steve Jobs 1955 - 2011

aboutus
01.

Company

Started in 2003, digital connect is a digital application development agency that enable our clients with effective technologies to achieve their business goals.

We provide consultations on customer engagement solutions and enterprise system integration. From retail, media, healthcare to public sector, building and maintaining strong relationship with our customers throughout the eight years of our service by understanding their business.

Customer engagement solutions - We enable our clients to engage their customers via pc, mobile devices, kiosks and smart TVs. We work with brands to evaluate the objective of engagement. We design and develop customers engagement solutions based on the target customers using technologies with conversion, loyalty and advocacy as key objectives for behavioral influence.

Our daily news on retail technology trend.

Enterprise system Integration services - We evaluate, analyse and build based on unique requirements of your organisation. Every business is unique, there is no one size fit all solution to cater to industries and business operational need. As productivity and cost efficiency is in every management agenda, we help to review complicated processes to make your organisation more efficient in carry out daily operations using cost effective technologies and solutions.

our customers

" At the same time, as social beings, we are moved in the relations with our fellow beings by such feelings as sympathy, pride, hate, need for power, pity, and so on."
- Einstein, Albert

02.

Services

Services

customer

Customer engagement

Technologies

Solutions we had deployed for consumer brands:
• Digital video and audio delivery – Flash and WMV
(Rights managed)
• iOS, Android and smart TV applications
• Near Field communication
• Social media application
• Digital Signage
• 3D Building interactive way findings
• Interactive products and services site
• Customer Support Solutions More

Enterprise system

Integration services

Solutions we had deployed for our enterprise customers:
• Digital Asset Management system
• Retail Sales Tracking System
• Global HR system
• Royalty Reporting System
• Electronic Queue Management system
• Learning Management System
• Remote access network security system
 


"Engagement is the level of involvement, interaction, intimacy and influence that an individual has with a brand over time."
- Forrester

"Customer Engagement enables organizations to more effectively respond to the fundamental changes in customer behaviour brought about by the Internet."
- Wikipedia

  
03.

Projects

starhub

Consumer Engagement

Induce service involvement. Enable content streaming on various devices. Involving audiences from their lifestyle.

caas

System integration

Competency tracking. The ELS allow automatic license renewal which include online examination registration module and license issuing system.

samsung

Consumer Engagement

Induce product influence. Create community and identify influencers.

more projects

04.

Engagement

Engaged Customers
With greater access to information, more sensitivity to price, and less sensitivity to advertising, today’s customers are harder to win and keep. The key to acquiring and retaining customers in this environment is to engage them — to participate in an on going, two-way conversation with customers that creates the 4i. Digital Connect design and deploy technology solutions at customer touch points to help your brands build a lasting relationship with your customers.

The Value of an Engaged Customer
- A fully engaged customer recommends a brand nearly four times more often than does an ambivalent customer who is sitting ‘on-the-fence’.
- Customers who feel their problem was handled well are almost as engaged as customers who never had a problem in the first place (49% versus 52%)
- A fully engaged customer visits that company’s website twice as often as an actively disengaged customer and makes three times as many online purchases.

Engaged Enterprises
Beside your customers, the same engagement framework can be implemented for your employees to create a total engaged enterprise. From a new process to streamline current work flow for your departments, companies need to provide engagement triggers for employees on technology implementations that affect their usual activities to drive adoption. Digital connect creates engagement triggers before we design and deploy technology solutions for enterprise implementations.

Engaged employees + Engaged customers = Growth

engagement

 
  • Involvement metrics help measure activities following discovery.
  • Interaction metrics track actions following evaluation.
  • Intimacy metrics monitor opinions during and after use.
  • Influence metrics assess expressiveness as a person develops affinity.
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    05.

    Contacts

    Mediapolis Phase 0
    71 Ayer Rajah Crescent #01-24/25/26 (Singapore 139951)

    Telephone: +65 6534 7155
    Fax: +65 6376 0619
    Email:business@digital-connect.net

    " We're entering an era of radical change for marketers. Faith in advertising and the institutions that pay for it is waning, while faith in individuals is on the rise. Peers trust peers. Top-down messaging is losing traction, while bottom-up buzz is gaining power."
    - Chris Anderson, Author of 'The Long Tail'
    location

    What they say about us

    "DC has been very professional throughout the project phases from development, implementation and maintenance. They always ensure that an effective team has been assigned to continue our maintenance seamlessly."
    Licensing Division
    CAAS
    Satisfied customer for 7 yrs. and counting

    "DC team is very responsive and corporative. They are willing to share knowledge with client to provide better solutions"
    StarHub Ltd
    Satisfied customer for 6 yrs. and counting



    Our customers

    customers

    More Projects


    nokia   sonyericsson   sony
             

    Consumer Engagement

    Induce device interaction. Build applications specific for targeted user groups.

     

    		  

    Consumer Engagement

    Induce device influence. A community to target potential buyers using current customers.

     

    		  

    Consumer Engagement

    Induce device involvement. Design Lifestyle drive involvement using digital content.

     
             
             
    osim   bbc   merrilllynch
             

    Consumer Engagement

    Drive product interaction. To relate their products as part of an overall relax lifestyle.

     

    		  

    Consumer Engagement

    Induce media Interaction. To create involvement of content using mobile devices.

     

    		  

    System integration

    Streamline HR work flow with centralised database and competency training.

     

     

    Two most important attributes of customer engagement - Listening and attending

    Brand centric engagement methodology – The extension of brand identity to customer support is important. Consistency is needed when interacting with customers during pre-sales or post-sales. We could assist in building brand tone of voice and craft written and verbal guidelines targeted for different customer support channels .

    Integration – Existing channels may require new channels to reach out to provide customer support at where your customers are. If you need new solution platforms to talk to each other to get the best of all worlds. PC, web and mobile, we will work out the integration methods.

    Consultation/Assessment – The approach, the planning and ROIs. We can assist to evaluate your needs from designing support engagement policies to the entire customer support framework.

    Your out sourced partner – Out sourced vs. In-house. Working out the pros and cons to allow a better decision.

    Recruitment –Train and recruit dedicated support staff for your team.

    Either you are listening to your employee or customers, we believe our approach and technologies would support your strategy to achieve business objectives with clear ROI measurements



    Technology partner for customer support

    zendesk